INCORRECT ORDERS / PRODUCTS

In rare occurrences a mistake or delay can happen from our end. We will make every effort to correct it. You must notify us of any incorrect or missing items within 7 days after receipt of your shipment. If we shipped the wrong item or something is missing, we will re-ship it at our expense using the same method of shipping as your original order once the incorrect item is returned to us.  Returned items must be received within 7 days of notification. Please be assured that our orders are processed with video surveillance to ensure that no packing errors occur.

JW Hair Collection reserves the right to change or modify our policy at any time without giving prior notification.

PAYMENTS & ORDERING

Our preferred method of payment is PayPal. PayPal is one of the best, safest and secure ways to make an online payment. We accept the following payment type for your protection and ours: Paypal, Visa, MasterCard and American Express. We do not have access to share your credit card information with anyone. Your information is secured via Paypal.

RETURN & EXCHANGE POLICY

We find that we have very low return rates and we are proud of the high quality hair extensions that we offer. We thoroughly inspect all hair before shipment in order to ensure consistency and quality. Due to health regulations, hygiene concerns and the nature of the product we currently are not accepting returns. Only regular priced items may be exchanged unfortunately sale items cannot be exchanged or refunded. 

Before using your new hair extensions, please inspect the product thoroughly to ensure you have received the correct length, color and texture desired. We encourage you to thoroughly inspect and examine the hair without compromising the bundles. Bundles must be unused/uninstalled and have original packaging and tags originally attached and in place. 

If you have any questions about textures, please feel free to contact us prior to purchase for assistance.

Return & Exchanges: (if applicable)

Exchanges (if applicable) We only replace items if they are defective. Exchanges will be replaced with the same item originally ordered; no substitutions will be granted. Once your product is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange. If you are approved, then your new order will be processed within 72 hours.

Our Exchange policy must meet the following criteria below:

Requests must be made within 72 hours (3) days of receipt of your order. Please note: Federal law states you cannot return human hair products that have been used. We adhere to strict policies in regards to federal law, health regulations, and hygiene concerns. If the item is removed from the bundle and used in any visible manner, or If the product has been opened or tampered with in any way all exchange policies are voided. The hair must remain in the bundle and not be untied at the top. The hair must be in its original packaging and tagged. Returned packages must include a copy of the original invoice as proof of purchase. Merchandise must be physically received before an exchange can be granted. Please allow 72 hours for processing.

If you need to exchange you will receive the same item placed in the original order. Merchandise sent to us without an RMA (Return Merchandise Authorization) cannot be tracked and may be lost and will not be honored. We assume no responsibility for lost items, unauthorized returns, or items sent to the incorrect address. If you would like to exchange your product, you must request an RMA within three (3) days of receipt of merchandise. Please email us to receive your RMA number and return instructions.

Shipping:

The product must be sent back at your expense. We recommend you use a shipping provider with a signature confirmation service, and/or insurance to protect your package. We will not be responsible for lost or non-trackable packages. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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