Buying Virgin Hair can be a fun but daunting experience. Let us answer many frequently asked questions for you below.

Does JW Hair Collection accept orders over the phone?

We love to chat with our clients; however for the safety and security of your payment information, all orders must be made online at www.jwhaircollection.com

Does JW Hair Collection offer wholesale purchases?

Absolutely!! Please email us at info@jwhaircollection.com for more information.

How many ounces are in each JW Hair Collection hair bundle?

Each bundle weighs 3.5 ounces.

How long does shipping take?

* You can expect your product in 7-10 business days once payment clears. Any orders placed after 5:00pm CST will require an additional business day for processing. JW Hair Collection is not responsible for late shipments due to inclement weather, holidays, natural disasters or carrier delays. Please note that holidays do not count as business days and should be considered when calculating shipping time. * Your order will normally be shipped via USPS to the address provide. * Please see Policies tab for further information.

How do I maintain my JW Hair Collection extensions?

* Proper maintenance for extensions hair is very important. Below are hair care tips you can follow to maintain longevity, healthiness and natural gloss of hair.

Co-Wash hair before install (recommended but optional) 1. To co-wash hair, fill basin/sink with lukewarm water. 2. Add a generous amount of conditioner to water. 3. Make sure conditioner is distributed evenly in water. 4. Add hair to water while it is still bundled and let soak for 5 minutes. 5. Rinse hair thoroughly with cold water and let air dry. Weekly Maintenance - (Shampoo and Condition) 1. Shampoo at least once a week. 2. Try to avoid shampoo with sulfates and alcohol or no higher than pH 7. 3. Do not massage shampoo vigorously in hair. 4. Rinse thoroughly with cold water. 5. Apply conditioner and comb through with wide tooth comb starting at ends up to scalp. 6. Rinse hair thoroughly and let air dry. Daily Maintenance 1. Use minimal styling products to avoid build-up. 2. For a wavy and curly "natural" look, put water in a spray bottle and distribute it evenly throughout hair. 3. For a "wet" look, add conditioner to water spray bottle and scrunch up hair gently to reform curl. 4. Before going to bed, braid your hair into one or two loose braids at night.

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